Smartsheet
Parent and child rows become epics, stories and sub-tasks.
Get your plans into Jira, and keep them in sync. No more copying work between tools by hand.
Shim makes Jira Cloud apps for Smartsheet, Microsoft Lists, Wrike and Airtable. Change something on either side and the other side updates to match. You check a preview before it goes live, and then it runs on its own.
Plans and work drift apart
Business teams plan in one tool. Engineering and IT do the work in Jira. Somebody has to keep the two in sync, and today that usually means doing it by hand (or with an automation one person set up and nobody else understands).
Somebody retypes everything.
Rows and tasks get copied into issues by hand, then the status gets copied back a week later. It's tedious, and it's easy to get wrong.
The plan is always a week behind.
The plan still says "In progress" because nobody has updated it since last Tuesday. The real answer is in Jira, so you go ask (again).
A CSV import loses a lot along the way.
Comments, attachments and nesting often don't survive the trip, or take hours of cleanup to get in. You end up with a flat list of titles and none of the history.
The automation quietly stopped working.
Someone set up an automation to copy things over, and it worked fine until somebody renamed a column. Nobody noticed for two weeks, and there's no record of what it overwrote along the way.
Pick the tool your team plans in
There are two apps for each tool. If you're moving to Jira for good, Import does it in one go, and it's free. If you're going to keep using both, Sync keeps them up to date (and handles the first move too).
Microsoft Lists
Lists and SharePoint lists, minus the Power Automate flows.
Wrike
Projects, tasks and subtasks, mapped to Jira's hierarchy.
Airtable
Records become issues, and linked records become issue links.
Not sure which one you need? Here's how to choose.
Every Shim app works the same way
Learn one and you know them all. Setup takes about 15 minutes, and you don't need a consultant.
Connect
Sign in to your other tool from inside Jira. Only Jira admins (and whoever they allow) can set one up.
Map
Shim suggests which fields go where. Change whatever you want.
Preview
See every issue it's about to create or update, and every value it can't copy exactly (and why).
Test
Run it on 5 rows, check them in Jira, and undo the test if something's off.
Go live
Shim does the rest. Any time it changes a value, it saves the old one first, so you can always undo it.
Preview
Q3 Program Plan to Platform (PLAT)
38to create
12to update
3need attention
| Action | Row | Result |
|---|---|---|
| Create | Phase 2: Vendor onboarding | Epic |
| Create | Draft vendor checklist | Story, under "Phase 2: Vendor onboarding" |
| Update | Security review | PLAT-212, Due date: Nov 14 to Nov 21 |
| Needs attention | Contract sign-off | Assignee [email protected] isn't a Jira user. Map this person, or leave unassigned. |
Nothing gets created in Jira until you run the test.
What Shim will and won't do
Same deal no matter which app you use.
You get to check it first.
During setup, you see a list of everything Shim is about to create or update, plus anything it can't copy over exactly (and why). Then you try it on 5 rows, and undo that if it's not right. Once you're happy with it, it runs on its own.
It won't wreck your data.
Shim never deletes anything. If someone changed a value since the last sync, Shim won't stomp on it. And any time it does change something, it saves the old value first, so you can always undo it.
You keep the comments and attachments.
A CSV import often misses those. Shim keeps the comments (with who wrote them), the attachments and who's assigned. If you've nested tasks under other tasks, they stay nested in Jira.
When something breaks, you can fix it yourself.
If one row has a problem, the rest keep going. The error shows you which row it is and what to do about it, in plain English.
It follows the rules you already set up.
Your Jira workflows, required fields and permissions still apply, and so do the rules in your other tool (like formulas and locked cells in Smartsheet). Shim won't try to sneak around them.
Setup takes about 15 minutes.
Shim suggests the mapping, and you change whatever you want. You won't need a consultant or a script that somebody has to babysit.
You'll hear back within a business day.
Each error links straight to the fix in the docs. If that doesn't get you unstuck, just email support.
Not sure where to start?
Tell us a bit about what you're working with, and we'll point you to the right app within a business day.